Terms of Use

Welcome to Port City BPO (Pvt) Ltd. (“Company”, “we”, “us”, or “our”). These Terms of Use (“Terms”) govern your access to and use of the Port City BPO corporate website at https://portcitybpo.lk/ and its affiliated services and platforms, including but not limited to:

• ASTRA — Recruitment and Talent Management System (https://astra.portcitybpo.lk/)

• CALM — Compliance and Learning Management Platform (https://portcalm.portcitybpo.lk/)

• Any other affiliated online systems, web services, and applications (collectively, the “Service”). 

By accessing or using the Service, you agree to these Terms. If you do not agree, you must not use the Service.

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1. Acceptance of Terms

You agree that your use of the Service is governed by these Terms and all applicable laws and regulations.

You confirm that you are at least the age of majority in your jurisdiction or have parental/guardian consent to use the Service.

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2. Changes to Terms

We may modify, update, or revise these Terms at any time by posting the changes on this page.

Your continued use after changes means you accept the updated Terms.

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3. Use of the Service

Eligibility: You must comply with all registration, user account, and password requirements if applicable. You are responsible for maintaining the confidentiality of your account credentials.

Permitted Use: You may use the Service only for lawful purposes and according to these Terms.

Prohibited Activities: Without limitation, you must not:

• Use the Service to violate any law, regulation, or third-party right.

• Interfere with any other user’s access or use of the Service.

• Reverse-engineer, copy, or misuse content or software on the Service.

• Attempt unauthorized access to the Service, servers, or networks. 

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4. Intellectual Property

All content on the Service — including text, graphics, logos, designs, software, and trademarks — is owned or licensed by Port City BPO.

You are granted a limited, non-exclusive, non-transferable license to access and use the Service for its intended purpose only.

You may not reproduce, distribute, modify, create derivative works, or publicly display any content from the Service without our express permission. 

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5. User-Generated Content

Where your use of the Service allows you to submit content (e.g., profiles, applications, learning records), you retain ownership of your content but grant us a worldwide, non-exclusive, royalty-free right to use, host, and display it to deliver the Services.

You represent that you have all necessary rights to provide and share this content.

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6. Privacy and Data Use

Your use of the Service is also governed by the Privacy Policy.

By using the Service, you consent to our collection and use of your information as described in that policy. 

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7. Third-Party Links

The Service may contain links to third-party websites or resources.

We are not responsible for the availability, accuracy, or policies of those external sites. You access them at your own risk.

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8. Termination & Suspension

We may suspend or terminate your access at any time, without notice, for conduct that we determine violates these Terms or harms the operation of the Service. 

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9. Disclaimers & Limitation of Liability

No Warranties: The Service is provided “as is” and “as available.” We disclaim all warranties to the fullest extent permitted by law.

Limitation of Liability: In no event shall Port City BPO, its affiliates, directors, employees, or partners be liable for:

• Any indirect, incidental, special, or consequential damages.

• Any loss of data, profits, or business interruption.

  This applies whether based on warranty, contract, tort (including negligence), or any other legal theory. 

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10. Indemnification

You agree to indemnify, defend, and hold harmless Port City BPO and its affiliates from and against all claims, liabilities, damages, losses, and expenses arising from:

• Your use of the Service;

• Any violation of these Terms;

• Your violation of any law or rights of a third party.

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11. Governing Law & Dispute Resolution

These Terms are governed by the laws of Sri Lanka without regard to conflict of laws principles.

Disputes shall be resolved in the competent courts of Sri Lanka unless otherwise agreed in writing. 

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12. Contact Information

For questions regarding these Terms, please contact:

Email: contactus@portcitybpo.lk

Address: 2nd Floor, Aitken Spence Tower 2, No. 315, Vauxhall Street, Colombo – 02, 00200 Sri Lanka 

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13. Acknowledgment & Acceptance

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.